About.
Connecting People to Technology
With over eight years of hands-on experience with information technology administration and technical support, I have polished my skills for solving problems and improving the users’ experience. My expertise spans across troubleshooting, content management systems, and guiding clients through SaaS applications. Committed to delivering exceptional support, keeping both customer satisfaction and the latest solutions at the forefront.
Delivering Results That Matter
My journey in the world of IT and technical support has always been driven by one clear mission: delivering results that matter deeply. Whether you’re navigating complex technical challenges or optimizing your digital environment, I’m here to ensure the solutions I provide make a real, tangible difference in your day-to-day operations
Driven by Passion, Not Energy Drinks
Amazingness in work comes from a genuine passion, and for me, that passion lies in creating efficient systems that allow businesses to thrive. I thrive in problem-solving, and nothing is more rewarding than knowing that the work I perform makes your experience save time and resources. It’s work that I genuinely enjoy, and that joy translates into the care and dedication I bring to every user.
Work.
Certificate
Showcasing PaaS and SaaS Technical Expertise
Beyond my expertise in managing SaaS environments and providing technical support, technical writing and innovation have been successful. One of my achievements is being awarded a utility patent from the U.S. Patent and Trademark Office for one of my SaaS inventions. This recognition underscores my commitment to discovering and creating new, useful processes and improvements that make a tangible difference. With this inventiveness and problem-solving skill, I bring a unique approach to my work ensuring the solutions I provide are not only effective but also proactive.
Experience.
Solving Problems, Elevating User Satisfaction
USER EXPERIENCE
From frontline SaaS applications such as Microsoft 365 to the behind-the-scenes DNS records, hosting, CMS platforms, WordPress UI/UX, and security firewalls, I have ensured user experiences are as reliable as clockwork.
DEPLOYING & MANAGING MICROSOFT 365 TENANTS
I aim to add to my experience and specialize in setting up and configuring comprehensive Microsoft 365 environments that fit an organization’s unique needs. From managing subscriptions and licenses to overseeing organizational profiles, I ensure every aspect of your Microsoft 365 tenant is optimized for high performance.
MICROSOFT 365 GUIDE
Optimizing user accounts, permissions, and licenses can feel overwhelming — but it doesn’t have to be. Whether it’s troubleshooting or optimizing your workflow, my passion is to ensure your Microsoft 365 experience is enjoyable and productive.