About.
Connecting People to Technology
My web design and digital marketing journey began in 2012 with a charitable mission: helping low income communities overcome challenges through a stronger online presence. Today, I build websites that connect with audiences, inspire action, and drive meaningful analytics.
My dedication to excellence is reflected in my U.S. Patent Certificate US 20180108098A1 (www.USPTO.gov) for an invention involving web development and digital marketing. This achievement underscores my innovative approach and technical expertise to your web development and Google Analytics projects.
Administration & Technical Support
With over eight years of hands-on experience with information technology administration and technical support, I have polished my skills for solving problems and improving the users’ experience. My expertise spans across troubleshooting, content management systems, and guiding clients through SaaS applications. Committed to delivering exceptional support, keeping both customer satisfaction and the latest solutions at the forefront.
Delivering Results That Matter
My journey in the world of IT and technical support has always been driven by one clear mission: delivering results that matter deeply. Whether you’re navigating complex technical challenges or optimizing your digital environment, I’m here to ensure the solutions I provide make a real, tangible difference in your day-to-day operations
Driven by Passion, Not Energy Drinks
Amazingness in work comes from a genuine passion, and for me, that passion lies in creating efficient systems that allow businesses to thrive. I thrive in problem-solving, and nothing is more rewarding than knowing that the work I perform makes your experience save time and resources. It’s work that I genuinely enjoy, and that joy translates into the care and dedication I bring to every user.
Work.
Certificate
Showcasing Web Development and Digital Marketing Technical Expertise
Beyond my expertise in managing SaaS environments and providing technical support, technical writing and innovation have been successful. One of my achievements is being awarded a utility patent from the U.S. Patent and Trademark Office for one of my SaaS inventions. This recognition underscores my commitment to discovering and creating new, useful processes and improvements that make a tangible difference. With this inventiveness and problem-solving skill, I bring a unique approach to my work ensuring the solutions I provide are not only effective but also proactive.
Experience.
Solving Conversion Problems, Elevating User Satisfaction
UX Web Analytics
I drive measurable business growth by leveraging website analytics to optimize user journeys, boosting both micro and macro conversion rates through data-driven strategies.
From frontline SaaS applications such as Microsoft 365 to the behind-the-scenes DNS records, hosting, CMS platforms, WordPress UI/UX, and security firewalls, I have ensured user experiences are as reliable as clockwork.
Websites that Generate
My web development services combine cutting-edge design with advanced analytics integration to enhance user engagement and streamline customer journeys. By optimizing key touchpoints, I boost both micro and macro conversion rates while strengthening brand visibility and customer loyalty
StoryBrand Marketing with Google Analytics
My story brand marketing approach guides customers through a clear journey by addressing their problem, presenting a compelling plan, and delivering an effective solution. This strategy increases six key Google Analytics metrics driving meaningful engagement and business growth. The six key Google Analytics are:
- Users
- Sessions
- Pageviews
- Average Session Duration
- Bounce Rate
- Conversion Rate